Refund policy

1. General Conditions
a. Where you change your mind about a product purchased from Estelle, you may return it to Estelle within 60 days of purchase, in exchange for a full refund.
b. Where a product is returned between 60 to 90 days after the date of purchase, you will be eligible to receive a credit note.
c. In order to receive a refund or a credit note for a returned item:
  1. all returned products must be in their original, unused and uninstalled condition, including in their original packaging; and
  2. all packaging must be free of writing, postage labels and damage
2. Delivery
a. All return costs are at the customer’s expense.
b. Please do not apply postage/courier labels directly to the products packaging.
c. All returned products should be sent to
Estelle Pty Ltd

Unit 2/10 Eddie Road

Minchinbury NSW 2770

3. Excluded Items

Estelle does not except returns for change of mind on:

a. clearance or sales items: or
b. special order items.

 

4. Exchanges
a. Estelle does not offer exchanges on change of mind returns.
b. Please place a new order for all new items.
c. At the time of making your return, you may request a credit note instead of a refund on your returned item. That credit note can be put towards the cost of your new item.

 

5. Processing Your Return
a. On receipt of your returned product to Estelle, Estelle will undertake a quality check of the product.
b. Where the product and its packaging are in the original, unused and undamaged condition, Estelle will:
  1. process your refund to the card on which payment for the product was originally processed, or issue a credit note within 14 days of receiving the product at Estelle’s warehouse; and
  2. notify you by email once your claim has been processed.
c. Where you have purchased a product using a discount, you will be issued a refund or a credit note for the discounted value of that item. Where a discount has been applied to a whole order, discounts apply equally to the individual items within that order.
d. Where a product or its packaging is found to be damaged, has been installed, or is otherwise not in its original condition, that product will not be eligible for a full refund. The product may still be eligible for a partial refund. In such circumstances, the customer can elect to either:
  1. receive a partial refund or credit note; or
  2. have the product returned to the customer at the customer’s cost.
6. I received a damaged product/want to make a warranty claim – what do I do?
a. This policy only applies to returns for change of mind.
b. Where you have received a product that you believe is not of appropriate quality, please contact Estelle directly at sales@estelle.com.au

Important Note: Faulty Goods

We stand by our products and will be happy to exchange or refund your money on any faulty goods. Please make sure you carefully inspect your purchase BEFORE they are installed.

Please see our Warranty Terms and Conditions for more information here.