The below form should be submitted when an item has failed to function as intended. Please read our Warranty Returns and Refund Policy here prior to submitting your claim.

Should a warranty claim be made where an authorised Estelle Pty Ltd agent has attended the location and is in the opinion that issue was caused due to incorrect or faulty installation or where the products were misused or conditions of the claim are void as per the Warranty Returns and Refund Policy or if the warranty period is expired, Estelle Pty Ltd Pty Ltd has the right to charge a service fee.

Our FAQ page also has some helpful information here.

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